1. Delivery Areas
Local Delivery: We provide door-to-step delivery within Khardaha, Rahara, and surrounding areas (typically within a 5-10km radius).
Extended Delivery: For orders outside this zone (e.g., Sodpur, Barrackpore, or North Kolkata), additional delivery charges may apply based on distance and order volume.
2. Shipping Timelines
In-Stock Items: Orders placed before 2:00 PM are usually delivered within 24 hours.
Special Orders: Items not currently in stock or customized lighting solutions may take 3 to 7 business days.
Delivery Hours: Deliveries are made between 10:00 AM and 8:00 PM, Monday through Saturday.
3. Shipping Charges
Free Delivery: Valid on orders above ₹[Insert Amount, e.g., 2,000] within the Khardaha local area.
Standard Fee: A nominal delivery fee of ₹[Insert Amount, e.g., 50-100] applies to smaller orders or long-distance deliveries.
4. Fragile Item Handling
Items such as glass chandeliers, delicate LED strips, and large appliances are double-checked for physical integrity before dispatch.
Important: Customers must inspect these items at the time of delivery. Once the delivery receipt is signed, LED Shop is not responsible for physical breakages reported later.
5. Order Tracking & Communication
Once your order is out for delivery, our team will contact you via your registered mobile number to confirm your availability.
If a delivery is missed due to the customer's absence, a re-delivery fee may be charged for the second attempt.
6. Store Pickup (Click & Collect)
You can choose to "Pickup from Store" at our I.C. Road location to avoid shipping fees. Your order will typically be ready for collection within 2 hours of confirmation.
7. Damaged Shipments
If a package arrives visibly damaged or tampered with, please refuse the delivery and contact us immediately at [Insert Phone Number]. We will arrange a replacement at no extra cost.
Local Delivery: We provide door-to-step delivery within Khardaha, Rahara, and surrounding areas (typically within a 5-10km radius).
Extended Delivery: For orders outside this zone (e.g., Sodpur, Barrackpore, or North Kolkata), additional delivery charges may apply based on distance and order volume.
2. Shipping Timelines
In-Stock Items: Orders placed before 2:00 PM are usually delivered within 24 hours.
Special Orders: Items not currently in stock or customized lighting solutions may take 3 to 7 business days.
Delivery Hours: Deliveries are made between 10:00 AM and 8:00 PM, Monday through Saturday.
3. Shipping Charges
Free Delivery: Valid on orders above ₹[Insert Amount, e.g., 2,000] within the Khardaha local area.
Standard Fee: A nominal delivery fee of ₹[Insert Amount, e.g., 50-100] applies to smaller orders or long-distance deliveries.
4. Fragile Item Handling
Items such as glass chandeliers, delicate LED strips, and large appliances are double-checked for physical integrity before dispatch.
Important: Customers must inspect these items at the time of delivery. Once the delivery receipt is signed, LED Shop is not responsible for physical breakages reported later.
5. Order Tracking & Communication
Once your order is out for delivery, our team will contact you via your registered mobile number to confirm your availability.
If a delivery is missed due to the customer's absence, a re-delivery fee may be charged for the second attempt.
6. Store Pickup (Click & Collect)
You can choose to "Pickup from Store" at our I.C. Road location to avoid shipping fees. Your order will typically be ready for collection within 2 hours of confirmation.
7. Damaged Shipments
If a package arrives visibly damaged or tampered with, please refuse the delivery and contact us immediately at [Insert Phone Number]. We will arrange a replacement at no extra cost.